Frequently Asked Questions

• What kind of payments do you take?

We accept most forms of payment, except for credit cards. Use the contact form on one of our inventory items to discuss payment options, such as through Zelle, Venmo, PayPal (feeless only). We accept paper and electronic checks. Wires and ACH deposits are also a possibility for large dollar value items. Cash will be accepted for in-person transactions for local pickup or at events. Please contact us to make arrangements.

• When will you ship the item purchased?

We will ship your banknote after the item has been paid in full and the payment clears our bank. Once payment clears, most orders are shipped the next business day.

• How will you ship my banknote?

For items between $1000 and $5000, Manrong Collectibles will ship your item using USPS Priority Mail and will require signature. All items above $5000 will ship via FedEx. The banknote will be well packaged, padded and secure within the shipping container. The shipment will be fully insured and will require signature. Items below $1000 will ship via USPS Ground.

• Where will you ship banknotes?

Manrong Collectibles LLC ships worldwide to meet our customer's needs. Please email us with any specific questions at hellomanrong@gmail.com.

• How can I contact Manrong Collectibles?

The easiest way is simply to send us an email at hellomanrong@gmail.com. Please reach out with any questions and we'll get back to you promptly.

• Do you accept returns?

In-person and cash transactions are final per the terms of the agreement at the time of sale. Sales through our website or social media pages are handled on a case-by-case basis. Please contact us directly to discuss the particulars of your transaction. If a return is approved, the banknote MUST be returned in its original holder and include a copy of the invoice. Any banknote that has been cracked out of the holder, holder abused, or banknote damaged in any way will not be accepted for return.

• What shows do you attend?

Manrong Collectibles is often in attendance at shows across the country, walking the floor and making purchases. On occasion, we have a table and will try to do the major events.

• How do you use my data and personal information?

Submitting a contact form provides us your name and email address. Completing a transaction may provide us a contact number and a mailing address. This information is kept in our secure database for use in future contact or marketing efforts. Your information will never be sold or provided to a third party without your consent. Please see our Privacy Policy for full details.